DOMINION TELECOM TERMS OF SERVICE

1.0 Agreement. These Terms of Service constitute an agreement (the “Agreement”) which, when combined with the provisions of any estimate, quotation, invoice or purchase order that incorporates this Agreement by reference, contains all of the terms and conditions between Dominion Telecom, LLC, Inc. (“we,” “us,” “our” or “Dominion Telecom, LLC”) and the user (“you”, “user”, “Client” or “Customer”) (collectively, the “Parties”) and governs the use of all services provided by Dominion Telecom, LLC to you (collectively, the “Services”) and any and all devices, including without limitation network equipment and Internet protocol (“IP”) devices, (collectively, the “Equipment”) that may be used in conjunction with the Services. By enrolling in, activating, using, and/or paying for any of the Services, you acknowledge and agree that you have read and understood, and that you hereby agree to, all of the terms and conditions of this Agreement, and that you represent to us that you are of legal age to enter this Agreement and become bound by its terms. You understand and agree that this Agreement is a legally binding agreement equivalent to a signed, written contract. You will use the Services only in compliance with any and all applicable laws, rules, and regulations and in accordance with this Agreement.

1.1 Modifications to Agreement. Dominion Telecom, LLC reserves the right to modify or update the provisions of this Agreement, the Services, or the Fees at any time. We will publish the most current version of this Agreement on our website. It is your responsibility to check the website regularly for updates. If we make material changes to this Agreement, we may provide notice to you via email or on your invoice. Your continued use of the Services after the effective date of any such modification constitutes your acceptance of the modified Agreement.

2.0 Use of Services and Equipment.

2.1 You understand that the services and/or equipment provided to you by Dominion Telecom, LLC are for your use only. Dominion Telecom, LLC reserves the right to immediately terminate or modify any Service if Dominion Telecom, LLC determines, in its sole discretion, that such Service is being used for illegal or prohibited activities. Any and all modifications of these terms require written authorization from Dominion Telecom, LLC, Inc.

2.2 Fees for Unauthorized Use. We reserve the right to take any and all actions we may deem appropriate with respect to any unauthorized use, including, without limitation: (a) terminating this Agreement and any and all Services and use of Equipment immediately; (b) taking action to recover the costs and expenses of identifying offenders and terminating their use of the Services; and (c) charging you cancellation penalties for any and all unauthorized use of any Service. Additionally, Dominion Telecom, LLC reserves all rights and remedies available to it with respect to such activities.

2.3 Lawful Use. You will not use any Service for any purpose that is unlawful, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, or threatening, or in any other way that would violate any applicable law, rule, or regulation or create a basis for civil liability.

2.4 No Re-sales. You will not sell or re-sell, or offer for sale or re-sale, any Service or Equipment or any part thereof without written consent from Dominion Telecom, LLC.

2.5 Domestic Use. Dominion Telecom, LLC offers Services only to persons and entities located in the United States. We do not represent that the use of the Services and/or the Equipment complies with the laws of any country or territory outside of the United States. If you choose to use any Service from outside the United States, you are responsible for compliance with any and all governing applicable foreign laws, rules, and regulations.

2.6 Liability for All Use. You acknowledge that you have taken proper steps to secure your communications equipment, network, and related devices from unauthorized use. You agree that you are responsible to pay for any and all calls including international and extended US calls originating from your Dominion Telecom, LLC provided service(s) including but not limited to hosted PBX, installed PBX, and/or managed PBX telephone systems and services. You understand that you are solely responsible for securing, monitoring, and paying for any charges (including fraudulent charges) for usage originating from your account. You hereby waive any right to institute legal proceedings to recover costs of any kind related to international calls which have originated from your account. You understand and agree that under no circumstance will Dominion Telecom, LLC be liable for any usage charges including fraudulent charges originating from equipment or services provided by Dominion Telecom, LLC. Please contact Dominion Telecom, LLC with any questions related to toll fraud.

3.0 Intellectual Property; Privacy.

3.1 Intellectual Property. You acknowledge and agree that all text, graphics, editorial content, data, formatting, graphs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content, along with the configuration parameters used by us in connection with the provision of Services, comprise intellectual property and/or confidential information belonging to Dominion Telecom, LLC and/or its licensors, regardless of the form of media in which the same is embodied (collectively, the “Intellectual Property”). You agree that you shall not, directly or indirectly, assist any other person or entity to copy, download, use, redesign, reconfigure or re-transmit any Intellectual Property without Dominion Telecom, LLC's prior, express, written permission in each instance, and that you shall not, directly or indirectly, assist any other person or entity to reverse engineer, distribute, publish, display, modify, or in any way use any Intellectual Property other than in accordance with this Agreement. Except as provided otherwise by law, you have no property rights to any information, credentials, phone number, or other identifier (“Identifier”) that we, our agents, or manufacturers of the Equipment have provisioned for use with the Services or Equipment, and you agree we may change any such Identifier at any time with or without prior notice to you. In the event we are required by law or otherwise to transfer any Identifier to you on termination of this Agreement, we may charge you a reasonable fee in connection therewith. We reserve the right to refuse porting or transfer of any Identifier provisioned by us. You acknowledge and agree that any and all Equipment, software, and/or firmware provided by us to you for use in connection with the Services is so provided exclusively for your use in connection with the Service and is the sole property of Dominion Telecom, LLC and/or its licensors. You agree not to perform a factory reset of any item of Equipment. In addition, the Services include material protected by the domestic and international laws of copyright, patents or other proprietary rights and laws. Any use of such materials, other than as expressly authorized herein, is expressly prohibited without the prior, express, written permission of Dominion Telecom, LLC and/or such licensor in each instance.

4.0 Service Outages and Third-Party Providers.

You acknowledge that the Services provided by Dominion Telecom, LLC rely on third-party telecommunications carriers and internet service providers. ALL SERVICES, INCLUDING ACCESS TO 911 EMERGENCY SERVICES PROVIDED BY YOUR THIRD-PARTY CARRIER, WILL FAIL TO FUNCTION in the event of any one or more of the following: (a) a failure of electrical power at your location; (b) a failure of the Internet connection; (c) a failure of the underlying carrier or VoIP provider; or (d) defective Equipment. You agree to continue to make all payments for Services and Equipment, notwithstanding any of the foregoing circumstances.

5.0 Confidential Information.

5.1 Definition. The term “Confidential Information” shall mean: (i) any and all information which is disclosed by either party (“Owner”) to the other (“Recipient”) verbally, electronically, visually, or in a written or other tangible form which is either identified or should be reasonably understood to be confidential or proprietary; and (ii) the terms, including without limitation, the pricing, of this Agreement and any proposals or other documents that preceded this Agreement. Confidential Information may include, but not be limited to, trade secrets, computer programs, software, documentation, formulas, data, inventions, techniques, marketing plans, strategies, forecasts, Customer lists, employee information, financial information, confidential information concerning Owner’s business or organization, as Owner has conducted it or as Owner may conduct it in the future. In addition, Confidential Information may include information concerning any of Owner’s past, current, or possible future products or methods, including information about Owner’s research, development, engineering, purchasing, manufacturing, accounting, marketing, selling, leasing, and/or software (including third party software).

5.2 Treatment of Confidential Information. Owner’s Confidential Information shall be treated as strictly confidential by Recipient and shall not be disclosed by Recipient to any third party except to those third parties operating under non-disclosure provisions no less restrictive than in this Section and who have a justified business “need to know”. Customer shall protect the deliverables resulting from Services with the same degree of care. This Agreement imposes no obligation upon the Parties with respect to Confidential Information which either party can establish by legally sufficient evidence: (a) was in the possession of, or was rightfully known by the Recipient without an obligation to maintain its confidentiality prior to receipt from Owner; (b) is or becomes generally known to the public without violation of this Agreement; (c) is obtained by Recipient in good faith from a third party having the right to disclose it without an obligation of confidentiality; (d) is independently developed by Recipient without the participation of individuals who have had access to the Confidential Information; or (e) is required to be disclosed by court order or applicable law, provided notice is promptly given to the Owner and provided further that diligent efforts are undertaken to limit disclosure.

5.3 Confidentiality and Disclosure of Patient Information. Healthcare Customers Only: Dominion Telecom, LLC does not expect to have access to confidential individually identifiable health information (“IIHI”), as that term is used in the Health Insurance Portability and Accountability Act (“HIPAA”) in connection with its fundraising database analytical services. Because Dominion Telecom, LLC does have many healthcare Customers and may inadvertently receive IIHI, it is Dominion Telecom, LLC's policy that it will: (i) treat all donor information in compliance with all applicable federal and state laws; and (ii) implement and use any and all reasonable means and appropriate safeguards to prevent the use or disclosure of such information.

6.0 Professional Services.

6.1 General. All professional services to be rendered to Customer shall be described in a quotation or other request for Services. In the event of a conflict between the terms of a quotation and this Agreement, the terms of the quotation shall govern.

6.2 Non-Solicitation. (a) Customer shall not solicit, recruit, hire or otherwise employ or retain any Dominion Telecom, LLC employee or subcontractor during the term of this Agreement and for a period of six (6) months following the termination of this Agreement, except in order to facilitate Dominion Telecom, LLC's performance of the Services outlined in each quotation. (b) Customer shall not contract for related services with any current or former Dominion Telecom, LLC employees or subcontractors for a period of six (6) months from the date agreement or employment relationship with Dominion Telecom, LLC terminated. Failure to comply with this provision may at Dominion Telecom, LLC's sole discretion result in (i) removal of all existing consultant resources from Customer sites and/or (ii) the immediate termination of this Agreement and Dominion Telecom, LLC's obligation to provide any further Services.

6.3 Fees, Expenses, & Payment. For all Services performed under an quotation or other request for Services that references this Agreement, Customer shall: (i) pay Dominion Telecom, LLC in accordance with each quotation or at the then current Dominion Telecom, LLC standard rates, whichever are applicable; (ii) reimburse Dominion Telecom, LLC for all reasonable and necessary travel and living expenses Dominion Telecom, LLC incurs performing such Services, provided such expenses are incurred in compliance with Dominion Telecom, LLC's travel and expense policy, and provided further that such expenses are incurred pursuant to an applicable quotation or other request for Services by Customer; and (iii) pay Dominion Telecom, LLC upon receipt of each invoice. All payments pursuant to this Agreement are non-refundable. Unless Customer provides Dominion Telecom, LLC with a valid tax exemption or direct pay certificate upon execution of this Agreement, Customer is responsible for all taxes, duties, and customs fees which may be assessed on the amounts paid for Services performed hereunder, excluding taxes based on Dominion Telecom, LLC's income or payroll. Prepaid Services not utilized within twelve (12) months from the date of purchase are considered expired and may not be used, refunded, or exchanged.

6.4 Rights to Work Product. Any expression or result of Dominion Telecom, LLC's Services, or the work, findings, analyses, conclusions, opinions, recommendations, ideas, techniques, know-how, designs, programs, tools, applications, interfaces, enhancements, software, and other technical information (collectively “Work Product”) created by Dominion Telecom, LLC in the course of performing the Services hereunder are the property of Dominion Telecom, LLC and are licensed to Customer, without further license fees, pursuant to the Dominion Telecom, LLC software license(s) to which the consultation Services pertain, provided, however, to the extent such Work Product provided to Customer by Dominion Telecom, LLC contains Customer’s Confidential Information, Customer shall retain title to such Confidential Information. Customer shall have no right to sublicense, transfer, assign, convey or permit any third party to use or copy any Work Product.

6.5 Maintenance of Development Work. Standard maintenance and support services offered by Dominion Telecom, LLC do not cover any customized software or new development created under a quotation. If available, maintenance and support may be addressed under a separate services agreement.

6.6 Independent Contractor Status. Dominion Telecom, LLC performs this Agreement as an independent contractor, not as an employee of Customer. Nothing in this Agreement is intended to construe the existence of a partnership, joint venture, or agency relationship between Customer and Dominion Telecom, LLC.

6.7 Termination of Professional Service. Unless otherwise agreed to, either party may terminate this Agreement or any quotation at any time by giving the other party written notice of termination. If this Agreement or a quotation is terminated by the Customer, Customer shall pay Dominion Telecom, LLC for all work performed and for all expenses incurred prior to the effective date of termination. Customer shall also pay a termination fee equal to 100% of the total amount contracted for the professional service under the applicable quotation.

6.8 Postponement of Professional Service. No penalty will be assessed if Customer postpones a scheduled professional service at least 20 business days or more before the start of the scheduled professional service. If Customer postpones a scheduled professional service at least six (6) but less than twenty (20) business days before the start of the scheduled professional service, a penalty of 25% of the amount of the scheduled professional service may be assessed. If Customer postpones a scheduled professional service less than six (6) business days before the start of the scheduled professional service, a penalty up to 100% of the scheduled service may be assessed.

6.9 Separate Agreements. All Services provided herein are acquired separately from any software licenses agreed to between the Parties. Specifically, Customer may acquire software licenses without acquiring consulting services. Customer understands and agrees that this Agreement and any quotation is a separate and independent contractual obligation from any schedule relating to software licenses. Customer shall not withhold payments that are due and payable under this Agreement because of the status of any software licenses or schedules.

7.0 Billing and Payment.

7.1 Disputed Charges. You agree to pay all undisputed charges when due. If you dispute any charges, you must notify Dominion Telecom, LLC in writing, at the address set forth in Section 9 of this Agreement, within thirty (30) days after receiving your credit card statement or invoice. Failure to dispute a charge within this thirty (30) day period shall constitute an irrevocable waiver of your right to dispute such charge. We will respond to your dispute in writing within ninety (90) days after receipt of your written notice.

7.2 Refunds. In certain cases, Dominion Telecom, LLC may determine, in its sole discretion, that a full or partial refund should be issued to you. Refunds may take up to 120 days to appear on your account, and may, in Dominion Telecom, LLC's sole discretion, be issued in the form of: (a) a credit toward the next month’s Services; (b) a credit issued to your credit card on file with us; and/or (c) a check issued to you via U.S. Mail.

7.3 Information Provided by Users. You are responsible for providing accurate, timely, and complete information to us in connection with your registration for and use of the Services. Dominion Telecom, LLC is not responsible for any claims relating to any inaccurate, untimely, or incomplete information provided by you to us.

7.4 Billing and Payment Policy. You hereby agree to pay for all Services in accordance with this Agreement. Dominion Telecom, LLC will charge your credit card accordingly for all amounts due to be paid by you pursuant to this Agreement. No additional notice or consent will be required for billings to your credit card for all amounts due under this Agreement, including within limitation late charges, Replacement Fees, and payments in connection with your cancellation of the Services. You agree to promptly notify us, in the manner set forth in Section 9 of this Agreement, of any change in your invoicing address and/or changes related to the credit card used for payment. Your payment obligations shall survive any expiration or cancellation of the Services and/or this Agreement. While Dominion Telecom, LLC will use its commercially reasonable best efforts to ensure the privacy of all credit card and other personal information you provide to us, we expressly disclaim, and you hereby release us from, any and all liability for any damage that may result should any such information be released to any third parties. Dominion Telecom, LLC will use a third party credit processor to process your credit card information. You acknowledge and agree that Dominion Telecom, LLC is not responsible for any of the services offered by any such third party credit card processor.

7.5 Late Payments/Rejected Payments. For any payment returned for nonpayment or for any rejected payments, you agree to pay Dominion Telecom, LLC a fee of Forty Dollars ($40.00) for each such occurrence, which you and we agree is intended as a reasonable estimate of Dominion Telecom, LLC's actual additional administrative costs per such event. Additionally, in such event we may, without notice to you, suspend any or all Services and/or terminate this Agreement, in addition to all other remedies available to us whether pursuant to this Agreement or otherwise. All amounts due, including disputed amounts, must be paid by the due date regardless of the status of any objection. Any outstanding balance beyond the invoice due date will be assessed a late payment penalty equal to the greater of a monthly interest rate of 1.5% of the past due balance or $5.00.

7.6 Taxes. All rates, fees, and charges are exclusive of applicable Taxes, for which Customer is solely responsible. Taxes may vary based on jurisdiction and the Services provided. Taxes, access fees, universal service or other recovery fees, or similar government charges are the sole responsibility of the Customer.

8.0 Term; Cancellation.

8.1 Initial Term; Renewal. Except as may be otherwise expressly set forth in this Agreement, the term of this Agreement shall be the same as the term of the Services as stated in the quotation, invoice, or purchase order into which this Agreement is incorporated by reference (the “Initial Term”), provided, however, that the term of such Services and the term of this Agreement shall each automatically renew for additional consecutive periods of twelve (12) months each unless either: (a) you provide Dominion Telecom, LLC with written notice of non-renewal at least thirty (30) days prior to the scheduled expiration date of the Initial Term or at least thirty (30) days prior to the scheduled expiration of any then-current renewal period, as applicable; or (b) Dominion Telecom, LLC provides you with written notice of non-renewal at least thirty (30) days prior to the scheduled expiration date of the Initial Term or at least thirty (30) days prior to the scheduled expiration date of any then-current renewal period.

8.2 Cancellation by You. You may cancel the Services upon written notice to Dominion Telecom, LLC if, and only if, at least thirty (30) business days prior to the effective date of such cancellation you pay to Dominion Telecom, LLC the sum of the following: (a) any and all charges previously billed to you by Dominion Telecom, LLC which have not yet been paid; (b) any and all charges for the period prior to such cancellation notice which have not yet been billed by Dominion Telecom, LLC (which amounts Dominion Telecom, LLC will provide to you after receipt of your notice of cancellation); and (c) all fees, charges, and other payments that would have been payable by you under this Agreement from the effective date of such cancellation through the then-scheduled expiration date of this Agreement, had you not cancelled this Agreement.

8.3 Cancellation by Dominion Telecom, LLC. Dominion Telecom, LLC reserves the right to terminate the Services and/or this Agreement at any time with or without notice to you and for any reason or for no reason. You agree that Dominion Telecom, LLC shall not be liable to you or to any other person or entity as a result, direct or indirect, of any modification, suspension, or discontinuance of the Service.

9.0 Notices. All notices required or permitted under this Agreement shall be in writing and shall be deemed given when delivered in person, or three (3) business days after being deposited in the United States mail, postage prepaid, certified or registered mail, return receipt requested, addressed as follows:

Dominion Telecom, LLC 8401 MAYLAND DR STE S RICHMOND, VA, 23294 USA

Notices to the Customer shall be sent to the address or email address on file in the Customer’s account.

10.0 Indemnification. You agree to defend, indemnify, and hold harmless Dominion Telecom, LLC, its officers, directors, employees, affiliates, agents, and licensors from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with: (a) your access to or use of the Services or Equipment; (b) your violation of this Agreement; (c) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; (d) any claim that your use of the Services caused damage to a third party; or (e) any violation of applicable law, rule, or regulation by you or any person using your account.

11.0 Limitation of Liability.

11.1 Consequential Damages Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOMINION TELECOM, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DOMINION TELECOM, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Direct Damages. DOMINION TELECOM, LLC’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY AND ALL CLAIMS AND DAMAGES UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO DOMINION TELECOM, LLC FOR THE SERVICES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 Covenant Not to Sue Individuals. YOU AGREE THAT IN ANY DISPUTE OR LAWSUIT ARISING OUT OF THIS AGREEMENT, YOUR SOLE REMEDY SHALL BE AGAINST DOMINION TELECOM, LLC AS A CORPORATE ENTITY. YOU HEREBY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO BRING A CLAIM, LAWSUIT, OR ACTION AGAINST ANY INDIVIDUAL OWNER, OFFICER, DIRECTOR, EMPLOYEE, OR AGENT OF DOMINION TELECOM, LLC IN THEIR PERSONAL CAPACITY FOR ANY ACTS OR OMISSIONS RELATING TO THIS AGREEMENT OR THE SERVICES PROVIDED.

12.0 Third-Party Services and Emergency Calling (911).

12.1 Non-Carrier Status. YOU ACKNOWLEDGE AND AGREE THAT DOMINION TELECOM, LLC IS A MANAGED SERVICE PROVIDER (MSP) AND NOT A TELECOMMUNICATIONS CARRIER. WE DO NOT PROVIDE THE UNDERLYING TELEPHONE SERVICE OR "DIAL TONE." ALL CALLS, INCLUDING 911 EMERGENCY CALLS, ARE CARRIED BY THIRD-PARTY PROVIDERS CHOSEN BY YOU OR RECOMMENDED BY US.

12.2 Customer Responsibility for 911. YOU ACKNOWLEDGE THAT IT IS YOUR SOLE RESPONSIBILITY TO: (A) REGISTER ALL PHONE NUMBERS AND PHYSICAL LOCATIONS WITH YOUR THIRD-PARTY CARRIER FOR 911 PURPOSES; (B) ENSURE THAT THE CORRECT OUTBOUND CALLER ID IS CONFIGURED IN THE SYSTEM FOR EVERY EXTENSION AND DEVICE TO MATCH THE REGISTERED LOCATION WITH THE CARRIER; AND (C) UPDATE THIS INFORMATION IMMEDIATELY WITH YOUR CARRIER IF ANY EQUIPMENT IS MOVED TO A NEW LOCATION.

12.3 Obligation to Test. YOU AGREE THAT YOU ARE ULTIMATELY RESPONSIBLE FOR VERIFYING THAT 911 SERVICES FUNCTION CORRECTLY. YOU AGREE TO TEST 911 FUNCTIONALITY FOR EACH EXTENSION (IN COORDINATION WITH LOCAL EMERGENCY AUTHORITIES WHERE REQUIRED) TO CONFIRM THE CORRECT ADDRESS AND CALLER ID ARE TRANSMITTED.

12.4 Waiver of Liability for Configuration. DOMINION TELECOM, LLC SHALL NOT BE LIABLE FOR ANY FAILURE TO REACH EMERGENCY SERVICES DUE TO: (A) NEGLIGENT OR INCORRECT CONFIGURATION OF THE PBX SYSTEM, OUTBOUND CALLER ID, OR ROUTING RULES; (B) YOUR FAILURE TO REGISTER LOCATIONS WITH THE CARRIER; OR (C) CARRIER OUTAGES. YOU HEREBY RELEASE, WAIVE, AND HOLD HARMLESS DOMINION TELECOM, LLC FROM ANY AND ALL CLAIMS, ACTIONS, OR LAWSUITS ALLEGING THAT DOMINION TELECOM, LLC'S CONFIGURATION OR MANAGEMENT OF YOUR SYSTEM PREVENTED ACCESS TO EMERGENCY SERVICES.

13.0 Dispute Resolution; Binding Arbitration.

13.1 Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in Franklin County, Virginia, before one arbitrator. Judgment on the award may be entered in any court having jurisdiction.

13.2 Class Action Waiver. YOU AND DOMINION TELECOM, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Dominion Telecom, LLC agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding.

14.0 Assignment.

14.1 Assignment. Dominion Telecom, LLC may, without the consent of the Client, assign or transfer this Agreement and all of its rights and obligations hereunder to any (i) affiliate or (ii) successor entity in connection with a merger, acquisition, corporate reorganization, or the sale of all or substantially all of its assets or stock.

14.2 Binding Effect. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective permitted successors and assigns.

Last Updated: February 16, 2026