Terms of Service

1.0 Agreement. These Terms of Service constitute an agreement (the “Agreement”) which, when combined with the provisions of any estimate, quotation, invoice or purchase order that incorporates this Agreement by reference, contains all of the terms and conditions between Dominion Telecom, LLC, Inc. (“we,” “us,” “our” or “Dominion Telecom, LLC”) and the user (“you”, “user”, “Client” or “Customer”) (collectively, the “Parties”) and governs the use of all services provided by Dominion Telecom, LLC to you (collectively, the “Services”) and any and all devices, including without limitation network equipment and Internet protocol (“IP”) devices, (collectively, the “Equipment”) that may be used in conjunction with the Services. By enrolling in, activating, using, and/or paying for any of the Services, you acknowledge and agree that you have read and understood, and that you hereby agree to, all of the terms and conditions of this Agreement, and that you represent to us that you are of legal age to enter this Agreement and become bound by its terms. You understand and agree that this Agreement is a legally binding agreement equivalent to a signed, written contract. You will use the Services only in compliance with any and all applicable laws, rules, and regulations and in accordance with this Agreement.

2.0 Term; Cancellation.

2.1 Initial Term; Renewal. Except as may be otherwise expressly set forth in this Agreement, the term of this Agreement shall be the same as the term of the Services as stated in the quotation, invoice, or purchase order into which this Agreement is incorporated by reference (the “Initial Term”), provided, however, that the term of such Services and the term of this Agreement shall each automatically renew for additional consecutive periods of twelve (12) months each unless either: (a) you provide Dominion Telecom, LLC with written notice of non-renewal at least thirty (30) days prior to the scheduled expiration date of the Initial Term or at least thirty (30) days prior to the scheduled expiration of any then-current renewal period, as applicable; or (b) Dominion Telecom, LLC provides you with written notice of non-renewal at least thirty (30) days prior to the scheduled expiration date of the Initial Term or at least thirty (30) days prior to the scheduled expiration date of any then-current renewal period. 

2.2 Cancellation by You. You may cancel the Services upon written notice to Dominion Telecom, LLC if, and only if, at least thirty (30) business days prior to the effective date of such cancellation you pay to Dominion Telecom, LLC the sum of the following: (a) any and all charges previously billed to you by Dominion Telecom, LLC which have not yet been paid; (b) any and all charges for the period prior to such cancellation notice which have not yet been billed by Dominion Telecom, LLC (which amounts Dominion Telecom, LLC will provide to you after receipt of your notice of cancellation); and (c) all fees, charges, and other payments that would have been payable by you under this Agreement from the effective date of such cancellation through the then-scheduled expiration date of this Agreement, had you not cancelled this Agreement.

2.3 Cancellation by Dominion Telecom, LLC. Dominion Telecom, LLC reserves the right to terminate the Services and/or this Agreement at any time with or without notice to you and for any reason or for no reason. You agree that Dominion Telecom, LLC shall not be liable to you or to any other person or entity as a result, direct or indirect, of any modification, suspension, or discontinuance of the Service.

3.0 Use of Services and Equipment.

3.1 You understand that the services and/or equipment provided to you by Dominion Telecom, LLC are for your use only. Dominion Telecom, LLC reserves the right to immediately terminate or modify any Service if Dominion Telecom, LLC determines, in its sole discretion, that such Service is being used for illegal or prohibited activities. Any and all modifications of these terms require written authorization from Dominion Telecom, LLC, Inc.

3.2 Fees for Unauthorized Use. We reserve the right to take any and all actions we may deem appropriate with respect to any unauthorized use, including, without limitation: (a) terminating this Agreement and any and all Services and use of Equipment immediately; (b) taking action to recover the costs and expenses of identifying offenders and terminating their use of the Services; and (c) charging you cancellation penalties for any and all unauthorized use of any Service. Additionally, Dominion Telecom, LLC reserves all rights and remedies available to it with respect to such activities.

3.3 Lawful Use. You will not use any Service for any purpose that is unlawful, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, or threatening, or in any other way that would violate any applicable law, rule, or regulation or create a basis for civil liability.

3.4 No Re-sales. You will not sell or re-sell, or offer for sale or re-sale, any Service or Equipment or any part thereof without written consent from Dominion Telecom, LLC.

3.5 Domestic Use. Dominion Telecom, LLC offers Services only to persons and entities located in the United States. We do not represent that the use of the Services and/or the Equipment complies with the laws of any country or territory outside of the United States. If you choose to use any Service from outside the United States, you are responsible for compliance with any and all governing applicable foreign laws, rules, and regulations.

3.6 Liability for All Use.  You acknowledge that you have taken proper steps to secure your communications equipment, network, and related devices from unauthorized use.  You agree that you are responsible to pay for any and all calls including international and extended US calls originating from your Dominion Telecom, LLC provided service(s) including but not limited to hosted PBX, installed PBX, and/or managed PBX telephone systems and services. You understand that you are solely responsible for securing, monitoring, and paying for any charges (including fraudulent charges) for usage originating from your account. You hereby waive any right to institute legal proceedings to recover costs of any kind related to international calls which have originated from your account. You understand and agree that under no circumstance will Dominion Telecom, LLC be liable for any usage charges including fraudulent charges originating from equipment or services provided by Dominion Telecom, LLC.  Please contact Dominion Telecom, LLC with any questions related to toll fraud.

4.0 Intellectual Property; Privacy.

4.1 Intellectual Property. You acknowledge and agree that all text, graphics, editorial content, data, formatting, graphs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content, along with the configuration parameters used by us in connection with the provision of Services, comprise intellectual property and/or confidential information belonging to Dominion Telecom, LLC and/or its licensors, regardless of the form of media in which the same is embodied (collectively, the “Intellectual Property”). You agree that you shall not, directly or indirectly, assist any other person or entity to copy, download, use, redesign, reconfigure or re-transmit any Intellectual Property without Dominion Telecom, LLC's prior, express, written permission in each instance, and that you shall not, directly or indirectly, assist any other person or entity to reverse engineer, distribute, publish, display, modify, or in any way use any Intellectual Property other than in accordance with this Agreement. Except as provided otherwise by law, you have no property rights to any information, credentials, phone number, or other identifier (“Identifier”) that we, our agents, or manufacturers of the Equipment have provisioned for use with the Services or Equipment, and you agree we may change any such Identifier at any time with or without prior notice to you. In the event we are required by law or otherwise to transfer any Identifier to you on termination of this Agreement, we may charge you a reasonable fee in connection therewith. We reserve the right to refuse porting or transfer of any Identifier provisioned by us. You acknowledge and agree that any and all Equipment, software, and/or firmware provided by us to you for use in connection with the Services is so provided exclusively for your use in connection with the Service and is the sole property of Dominion Telecom, LLC and/or its licensors. You agree not to perform a factory reset of any item of Equipment. In addition, the Services include material protected by the domestic and international laws of copyright, patents or other proprietary rights and laws. Any use of such materials, other than as expressly authorized herein, is expressly prohibited without the prior, express, written permission of Dominion Telecom, LLC and/or such licensor in each instance.

5.0 Outages.

You acknowledge that all Services INCLUDING 911 EMERGENCY SERVICES will fail to function in the event of any one or more of the following, and that none of the Services will return to functionality until such condition is corrected: (a) a failure of electrical power at your location; (b) a failure of electrical power at any source from which your location and/or the Services receives electrical power; and (c) an interruption, suspension, or cancellation of the services provided to you by your Internet or VoIP service provider, to the extent such services operate in connection with the Services. You agree to continue to make all payments for Services and Equipment, notwithstanding any of the foregoing circumstances.

6.0 Confidential Information.

6.1 Definition. The term “Confidential Information” shall mean: (i) any and all information which is disclosed by either party (“Owner”) to the other (“Recipient”) verbally, electronically, visually, or in a written or other tangible form which is either identified or should be reasonably understood to be confidential or proprietary; and (ii) the terms, including without limitation, the pricing, of this Agreement and any proposals or other documents that preceded this Agreement. Confidential Information may include, but not be limited to, trade secrets, computer programs, software, documentation, formulas, data, inventions, techniques, marketing plans, strategies, forecasts, Customer lists, employee information, financial information, confidential information concerning Owner’s business or organization, as Owner has conducted it or as Owner may conduct it in the future. In addition, Confidential Information may include information concerning any of Owner’s past, current, or possible future products or methods, including information about Owner’s research, development, engineering, purchasing, manufacturing, accounting, marketing, selling, leasing, and/or software (including third party software).

6.2 Treatment of Confidential Information. Owner’s Confidential Information shall be treated as strictly confidential by Recipient and shall not be disclosed by Recipient to any third party except to those third parties operating under non-disclosure provisions no less restrictive than in this Section and who have a justified business “need to know”. Customer shall protect the deliverables resulting from Services with the same degree of care. This Agreement imposes no obligation upon the Parties with respect to Confidential Information which either party can establish by legally sufficient evidence: (a) was in the possession of, or was rightfully known by the Recipient without an obligation to maintain its confidentiality prior to receipt from Owner; (b) is or becomes generally known to the public without violation of this Agreement; (c) is obtained by Recipient in good faith from a third party having the right to disclose it without an obligation of confidentiality; (d) is independently developed by Recipient without the participation of individuals who have had access to the Confidential Information; or (e) is required to be disclosed by court order or applicable law, provided notice is promptly given to the Owner and provided further that diligent efforts are undertaken to limit disclosure.

6.3 Confidentiality and Disclosure of Patient Information. Healthcare Customers Only: Dominion Telecom, LLC does not expect to have access to confidential individually identifiable health information (“IIHI”), as that term is used in the Health Insurance Portability and Accountability Act (“HIPAA”) in connection with its fundraising database analytical services. Because Dominion Telecom, LLC does have many healthcare Customers and may inadvertently receive IIHI, it is Dominion Telecom, LLC's policy that it will: (i) treat all donor information in compliance with all applicable federal and state laws; and (ii) implement and use any and all reasonable means and appropriate safeguards to prevent the use or disclosure of IIHI and will immediately notify Customer of any unauthorized use or disclosure of IIHI.

7.0 Professional Services

7.1 Services provided by Dominion Telecom, LLC. Dominion Telecom, LLC shall provide Customer certain services (“Services”) specified in a properly executed quotation (“estimate”, “proposal”, “quote”, or “quotation”) or estimate to be incorporated herein and made a part hereof. Each quotation shall incorporate the terms and provisions of this Agreement. To the extent a quotation provides additional and/or conflicting terms to this Agreement, the terms of the quotation shall prevail. All Dominion Telecom, LLC subcontractors under a quotation, if any, shall be bound to perform all obligations under this Agreement as if they were being performed by Dominion Telecom, LLC.

7.2 Customer Duties. (a) Customer shall perform such duties and tasks designated in an quotation to facilitate Dominion Telecom, LLC's performance of the Services outlined thereunder and provide Dominion Telecom, LLC with reasonable and necessary access to Customer’s facilities during Customer’s normal business hours and otherwise as reasonably requested by Dominion Telecom, LLC in order to facilitate Dominion Telecom, LLC's performance of the Services outlined in each quotation. (b) Customer shall not contract for related services with any current or former Dominion Telecom, LLC employees or subcontractors for a period of six (6) months from the date agreement or employment relationship with Dominion Telecom, LLC terminated. Failure to comply with this provision may at Dominion Telecom, LLC's sole discretion result in (i) removal of all existing consultant resources from Customer sites and/or (ii) the immediate termination of this Agreement and Dominion Telecom, LLC's obligation to provide any further Services.

7.3 Fees, Expenses, & Payment. For all Services performed under an quotation or other request for Services that references this Agreement, Customer shall: (i) pay Dominion Telecom, LLC in accordance with each quotation or at the then current Dominion Telecom, LLC standard rates, whichever are applicable; (ii) reimburse Dominion Telecom, LLC for all reasonable and necessary travel and living expenses Dominion Telecom, LLC incurs performing such Services, provided such expenses are incurred in compliance with Dominion Telecom, LLC's travel and expense policy, and provided further that such expenses are incurred pursuant to an applicable quotation or other request for Services by Customer; and (iii) pay Dominion Telecom, LLC upon receipt of each invoice. All payments pursuant to this Agreement are non-refundable. Unless Customer provides Dominion Telecom, LLC with a valid tax exemption or direct pay certificate upon execution of this Agreement, Customer is responsible for all taxes, duties, and customs fees which may be assessed on the amounts paid for Services performed hereunder, excluding taxes based on Dominion Telecom, LLC's income or payroll. Prepaid Services not utilized within twelve (12) months from the date of purchase are considered expired and may not be used, refunded, or exchanged.

7.4 Insurance. Dominion Telecom, LLC shall maintain statutory minimum Worker’s Compensation and Employer’s Liability Insurance as required by the laws of any state or country in which Services are performed.

7.5 Rights to Work Product. Any expression or result of Dominion Telecom, LLC's Services, or the work, findings, analyses, conclusions, opinions, recommendations, ideas, techniques, know-how, designs, programs, tools, applications, interfaces, enhancements, software, and other technical information (collectively “Work Product”) created by Dominion Telecom, LLC in the course of performing the Services hereunder are the property of Dominion Telecom, LLC and are licensed to Customer, without further license fees, pursuant to the Dominion Telecom, LLC software license(s) to which the consultation Services pertain, provided, however, to the extent such Work Product provided to Customer by Dominion Telecom, LLC contains Customer’s Confidential Information, Customer shall retain title to such Confidential Information. Customer shall have no right to sublicense, transfer, assign, convey or permit any third party to use or copy any Work Product.

7.6 Maintenance of Development Work. Standard maintenance and support services offered by Dominion Telecom, LLC do not cover any customized software or new development created under a quotation. If available, maintenance and support may be addressed under a separate services agreement.

7.7 Independent Contractor Status. Dominion Telecom, LLC performs this Agreement as an independent contractor, not as an employee of Customer. Nothing in this Agreement is intended to construe the existence of a partnership, joint venture, or agency relationship between Customer and Dominion Telecom, LLC.

7.8 Termination of Professional Service. Unless otherwise agreed to, either party may terminate this Agreement or any quotation at any time by giving the other party written notice of termination. If this Agreement or a quotation is terminated by the Customer, Customer shall pay Dominion Telecom, LLC for all work performed and for all expenses incurred prior to the effective date of termination. Customer shall also pay a termination fee equal to 100% of the total amount contracted for the professional service under the applicable quotation.

7.9 Postponement of Professional Service. No penalty will be assessed if Customer postpones a scheduled professional service at least 20 business days or more before the start of the scheduled professional service. If Customer postpones a scheduled professional service at least six (6) but less than twenty (20) business days before the start of the scheduled professional service, a penalty of 25% of the amount of the scheduled professional service may be assessed. If Customer postpones a scheduled professional service less than six (6) business days before the start of the scheduled professional service, a penalty up to 100% of the scheduled service may be assessed.

7.10 Separate Agreements. All Services provided herein are acquired separately from any software licenses agreed to between the Parties. Specifically, Customer may acquire software licenses without acquiring consulting services. Customer understands and agrees that this Agreement and any quotation is a separate and independent contractual obligation from any schedule relating to software licenses. Customer shall not withhold payments that are due and payable under this Agreement because of the status of any software licenses or schedules, nor shall Customer withhold payments that are due and payable relating to software licenses or schedules because of the status of work performed hereunder. In addition, the ability to provide such services are not exclusive or specific to Dominion Telecom, LLC and are commercially available from a variety of third party Dominion Telecom, LLC.

7.11 Standard service rate is $400 USD per hour for all scheduled services provided by Dominion Telecom, LLC performed during the times of 9:00am to 5:00pm Eastern time Monday through Friday. All unscheduled service engagements as well as all after hours service engagements will be billed at 2 times the standard service rate. All time is billed in 60 minute increments. Travel for on-site is billed at the standard rate plus travel expenses. Hourly rates do not include travel expenses which will be billed in addition to the hourly rate.

7.12 Support tickets must be submitted via the Dominion Telecom, LLC ticketing system for accurate tracking and routing. All non-emergency tickets will be responded to within 24 business hours. When calling Dominion Telecom, LLC support, please have your ticket number available and ensure that you have allowed our team adequate time to respond to your request.

8.0 Payment.

8.1 Method of Payment. Payment for Services, and any and all applicable taxes and other charges, are billed on a pre-pay monthly basis. Monthly periods are defined as approximately thirty (30) day periods beginning on the same date as the then current term of the Services. You must provide a valid credit card or automatic cash handling (ACH) form at the time you sign up for the Services. You agree to maintain a valid and current credit card or ACH form on file with Dominion Telecom, LLC at all times. Additional charges, including, but not limited to, usage, additional features and services beyond those included in your Services will be billed at the end of or subsequent to the monthly period in which such charges are incurred. Unpaid balances for additional charges exceeding US$50.00 will be billed and become payable immediately. If charges to your credit card are declined for any reason, Dominion Telecom, LLC reserves the right to suspend or terminate any or all Services until you provide a valid method of payment. Suspension or termination of your Services does not relieve you of your obligation and liability to pay all accrued charges and fees, and all costs of Dominion Telecom, LLC associated with the collection of any past-due payment and unbilled charges for Services provided. You must notify Dominion Telecom, LLC in writing, at the address set forth in Section 10 of this Agreement, within seven (7) days after receiving your credit card statement if you dispute any Dominion Telecom, LLC charges on that statement. We will respond to your dispute in writing, within ninety (90) days after receipt of your written notice.

8.2 Refunds. In certain cases, Dominion Telecom, LLC may determine, in its sole discretion, that a full or partial refund should be issued to you. Refunds may take up to 120 days to appear on your account, and may, in Dominion Telecom, LLC's sole discretion, be issued in the form of: (a) a credit toward the next month’s Services; (b) a credit issued to your credit card on file with us; and/or (c) a check issued to you via U.S. Mail.

8.3 Information Provided by Users. You are responsible for providing accurate, timely, and complete information to us in connection with your registration for and use of the Services. Dominion Telecom, LLC is not responsible for any claims relating to any inaccurate, untimely, or incomplete information provided by you to us.

8.4 Billing and Payment Policy. You hereby agree to pay for all Services in accordance with this Agreement. Dominion Telecom, LLC will charge your credit card accordingly for all amounts due to be paid by you pursuant to this Agreement. No additional notice or consent will be required for billings to your credit card for all amounts due under this Agreement, including within limitation late charges, Replacement Fees, and payments in connection with your cancellation of the Services. You agree to promptly notify us, in the manner set forth in Section 10 of this Agreement, of any change in your invoicing address and/or changes related to the credit card used for payment. Your payment obligations shall survive any expiration or cancellation of the Services and/or this Agreement. While Dominion Telecom, LLC will use its commercially reasonable best efforts to ensure the privacy of all credit card and other personal information you provide to us, we expressly disclaim, and you hereby release us from, any and all liability for any damage that may result should any such information be released to any third parties. Dominion Telecom, LLC will use a third party credit processor to process your credit card information. You acknowledge and agree that Dominion Telecom, LLC is not responsible for any of the services offered by any such third party credit card processor.

8.5 Late Payments/Disputes. For any payment returned for nonpayment or for any credit card charge-backs, you agree to pay Dominion Telecom, LLC a fee of Forty Dollars ($40.00) for each such occurrence, which you and we agree is intended as a reasonable estimate of Dominion Telecom, LLC's actual additional costs per such event. Additionally, in such event we may, without notice to you, suspend any or all Services and/or terminate this Agreement, in addition to all other remedies available to us whether pursuant to this Agreement or otherwise. All amounts due, including disputed amounts, must be paid by the due date regardless of the status of any objection. Any outstanding balance beyond the invoice due date will be assessed a late payment penalty equal to the greater of a monthly interest rate of 1.5% of the past due balance or $5.00

8.6 Taxes. All rates, fees, and charges are exclusive of applicable Taxes, for which Customer is solely responsible. Taxes may vary based on jurisdiction and the Services provided. Taxes, access fees, universal service or other recovery fees, or similar charges will be adjusted on the date in which those increases become effective as mandated by competent authority. If any withholding tax is levied on the payments, then Customer must increase the sums paid to Dominion Telecom, LLC so that the amount received by Dominion Telecom, LLC after the withholding tax is deducted is the full amount Dominion Telecom, LLC would have received if no withholding or deduction had been made.

9.0 Equipment.

9.1 Theft or Loss of Equipment; Theft of Services. You are solely responsible for all Equipment during the term of this Agreement. You are also solely responsible for canceling your Service if any Equipment is lost or stolen, or if you become aware that any of the Services provided to you are being stolen. Failure to do so may result in additional charges to you.

9.2 Return of Equipment. You acknowledge and agree that all Equipment is and remains the property of Dominion Telecom, LLC. You shall return any and all Equipment to Dominion Telecom, LLC upon demand by Dominion Telecom, LLC, or within seven (7) days after the expiration or cancellation of this Agreement, whichever occurs first. You agree to return any and all Equipment in its original, undamaged, and fully-operational condition, with all original packaging, documentation, and accessory materials, and with no stickers, writing, or marks other than those present when you received such Equipment from Dominion Telecom, LLC. You agree to pay Dominion Telecom, LLC for any and all repair, replacement, and/or refurbishment costs resulting from your failure to return Equipment in such condition. You must write the Return Merchandise Authorization (“RMA”) number assigned to you by Dominion Telecom, LLC on the outside of the box in which you deliver any Equipment to us. The box which encloses any Equipment you deliver to us must be packed inside another cardboard shipping box and otherwise packaged with reasonable care. You must return any and all Equipment to the address of Dominion Telecom, LLC set forth in Section 10 of this Agreement. In the event that you fail to perform any of your obligations under this Section 9.2, you agree to pay Dominion Telecom, LLC's actual damages as a result of such failure, which is the amount Dominion Telecom, LLC may charge to the credit card on file for your account.

9.3 Equipment Replacement. In certain cases, Dominion Telecom, LLC may determine that replacement Equipment must be issued to you. In such a case, we may require a deposit (a “Replacement Deposit”) equivalent to the value of the Equipment to be replaced. Your credit card will be charged for the amount of the Replacement Deposit before the replacement Equipment is shipped to you. When we receive, in accordance with Section 9.2 of this Agreement, the Equipment being replaced, Dominion Telecom, LLC will refund to you the Replacement Deposit. Replacement Equipment may not be issued to you until a Replacement Deposit has been charged to a valid credit card. If you do not return the Equipment being replaced in accordance with all provisions of Section 9.2 of this Agreement, you hereby authorize Dominion Telecom, LLC to retain such portion of the Replacement Deposit, up to the full amount of the Replacement Deposit, in payment of Dominion Telecom, LLC's actual damages resulting from your non-compliance with any of the provisions of Section 9.2 of this Agreement.

9.4 Use of Equipment not Supplied by Dominion Telecom, LLC. Dominion Telecom, LLC may offer certain plans which permit you to use your own equipment in connection with the Services. In such cases, Dominion Telecom, LLC expressly disclaims any warranty that all or any features of the Services shall work properly or at all. You are responsible for determining the fitness of any such equipment and its compatibility with the Services.

10.0 Emergency Services / 911

VoIP (Voice over IP) 911 services operate differently from traditional 911. For 911 to function properly, YOU MUST ACTIVATE 911 WITH YOUR PROVIDER, REGISTER YOUR PHONE NUMBER(s) FOR 911 SERVICE(S) WITH YOUR PROVIDER, CONFIGURE THE ABILITY TO DIAL 911 WITHIN YOUR EQUIPMENT, AND TEST TO CONFIRM 911 IS FUNCTIONING CORRECTLY WITH YOUR PROVIDER IN ACCORDANCE WITH YOUR PROVIDER’S TESTING PROCEDURE(S). If you move or move your VoIP services or equipment to a new physical location, it is your responsibility to update your 911 address and test the 911 services with your provider.  If you do not update your physical address, calls to 911 will appear with your previous address information resulting in emergency services being dispatched to the incorrect location.  It is imperative that you confirm 911 services from each communications device in accordance with your provider's 911 testing procedure(s).  You understand that you are solely responsible for confirming 911 services are correctly functioning. You understand that you will need to confirm 911 services are correctly functioning after system configuration changes, updates, adds, moves, or changes. Failure to confirm 911 is properly activated and working may result in inability to contact emergency services and/or provider fees for connecting you to an emergency call center.

11.0 Notices.

We may send you notices by mail or electronic means, at our sole discretion. Notices to you shall be effective (a) three (3) days following the date deposited in the U.S. Mail or delivered to a nationally recognized courier or delivery service to your address as kept in our files, and/or (b) immediately upon our transmission using an electronic means such as e-mail or text messaging service. You are responsible for notifying us of any changes in your mailing or email address.  Your notice must contain specific information adequate to identify you and your Service.

12.0 Indemnification.

You hereby agree to indemnify, defend, and hold harmless Dominion Telecom, LLC, its directors, officers, employees, and authorized agents, and their respective heirs, successors, and assigns (each an “Indemnitee”) from and against any and all claims, losses, expenses, demands, injuries, awards, damages, expenses (including without limitation reasonable attorneys’ fees) arising in connection with any claim by any person or entity (including without limitation any intellectual property claim) relating to any one or more of the following: (a) materials and content that you transmit or allow to be transmitted through use of any of the Services; (b) any information and/or services offered by any parties other than Dominion Telecom, LLC in connection with the Services; and (c) any use of the Services in violation of this Agreement and/or any applicable law, rule, or regulation.

13.0 Disclaimer of Warranties.


14.0 Limitation of Liability and Damages.

Under no circumstances will Dominion Telecom, LLC and/or its Affiliates be liable to any party for any indirect, incidental, consequential, special or exemplary damages arising with respect to any of the Services, Equipment, and/or this Agreement. Furthermore, the aggregate liability of Dominion Telecom, LLC with respect to the Services, Equipment, and this Agreement will not exceed the total amounts actually paid by you for the Services during the immediately preceding period of twelve (12) consecutive months.

15.0 Arbitration.

Any controversy or claim arising out of or relating to this Agreement, the Services, and/or the Equipment shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Arbitration shall be conducted in the State of North Carolina and judgement on the arbitration award may be entered into any court of competent jurisdiction thereof. Dominion Telecom, LLC, in its sole discretion, may opt not to have the foregoing provisions of this Section 14 apply to any matter arising with respect to any provision in Section 4 of this Agreement. Notwithstanding the foregoing, any party to this agreement may elect to pursue any claim valued at Ten Thousand Dollars ($10,000.00) or less in the State courts of North Carolina, and all parties hereby consent to the jurisdiction of said courts for such disputes.

16.0 General Provisions

Failure by Dominion Telecom, LLC to enforce any provision(s) of this Agreement shall not be construed as a waiver by Dominion Telecom, LLC of its right to enforce such provision at a later date or to enforce any other provision in this Agreement. This Agreement is and shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to provisions or procedures regarding conflicts of laws. Any legal action properly brought in connection with this Agreement shall be exclusively brought in the federal, state or local courts located in the State of North Carolina, and, with regard thereto, you hereby irrevocably: (a) submit to the exercise of personal jurisdiction over you by any such court; and (b) waive any jurisdictional, venue, or inconvenient forum objection to any such court. In the event any legal action or arbitration proceeding is brought under this Agreement, the prevailing party shall be entitled to recover its costs incurred in pursuing the action or proceeding, including, but not limited to, its reasonable attorney’s fees. This Agreement constitutes the entire agreement between you and Dominion Telecom, LLC with respect to the subject matter hereof, and supersedes any and all prior agreements or understandings with respect to such subject matter, whether written or oral, between you and Dominion Telecom, LLC. If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be deemed severed from this Agreement and the remaining provisions of this Agreement shall be enforced to the fullest extent possible and shall remain in full force and effect. This Agreement is binding upon and shall inure to the benefit of you and Dominion Telecom, LLC, and your and our respective successors, assigns, and heirs. This Agreement may be modified or updated by Dominion Telecom, LLC from time to time. A current copy of this agreement is made available to Dominion Telecom, LLC's customers electronically via the Internet website www.dominiontel.com or electronic transmission including but not limited to email or facsimile.